Terms and Conditions

Welcome to Grace & Cove.

These Terms and Conditions explain the rules for using our website, placing an order and shopping with us. By visiting graceandcove.com or purchasing from Grace & Cove, you agree to these Terms and Conditions.

Please read them carefully before placing an order.

1. About Grace & Cove

Grace & Cove is an online womenswear store offering timeless pieces for everyday wear.

Throughout these Terms, the words “we,” “us,” and “our” refer to Grace & Cove. The words “you” and “your” refer to you as the customer or website visitor.

Website: graceandcove.com
Email: info@graceandcove.com

2. Use of our website

By using our website, you agree that you will not:

• Use our website for illegal purposes
• Try to damage, disrupt or interfere with the website
• Upload viruses, harmful code or spam
• Copy or misuse our content, images or branding
• Provide false or misleading information
• Use our website in a way that harms Grace & Cove or other users

We may refuse service, cancel orders or restrict access to our website if we believe these Terms have been violated.

3. Product information

We do our best to show our products as clearly and accurately as possible.

Please note that:

• Colours may look slightly different depending on your screen
• Product measurements may vary slightly
• Product availability can change
• Product descriptions, images and prices may be updated at any time

We aim to keep all product information accurate, but small errors or differences may occur.

4. Prices and promotions

All prices are shown on our website at the time of purchase.

We may update prices, discounts, promotions or product availability at any time without notice.

Promotions, discount codes and sale offers may have specific conditions. We reserve the right to change, pause or end promotions at any time.

If a product is listed with an incorrect price due to an error, we may cancel the order and refund you.

5. Placing an order

When you place an order, you are responsible for making sure that all details are correct.

This includes:

• Your name
• Your email address
• Your shipping address
• Your billing details
• Your selected items, sizes and colours

After placing an order, you will receive an order confirmation email.

This confirmation means we have received your order. It does not guarantee that the order has been accepted or shipped.

We reserve the right to cancel or refuse an order if there is an issue with payment, stock, shipping details, suspected fraud, pricing errors or other reasonable concerns.

6. Payments

Payments are processed securely through our checkout and trusted payment providers.

We do not store your full payment card details ourselves.

By placing an order, you confirm that you are authorized to use the payment method provided.

7. Shipping

We ship orders according to our Shipping Policy.

Delivery times are estimates and may vary depending on your location, carrier delays, seasonal demand, customs processing or other factors outside our control.

Once your order has shipped, you will receive tracking information by email where available.

For more details, please read our Shipping Policy.

8. Customs, duties and taxes

Depending on your location, customs duties, import taxes or local fees may apply.

These charges are not always included in the product price or shipping fee and may be collected by the carrier or local authorities.

Grace & Cove is not responsible for delays caused by customs processing.

9. Returns and refunds

Returns and refunds are handled according to our Return & Refund Policy.

You may request a return within 30 days of delivery, as long as the item meets our return conditions.

Items must be unworn, unwashed, unused and in their original condition.

For more details, please read our Return & Refund Policy.

10. Cancellations

If you want to cancel an order, please contact us as soon as possible at info@graceandcove.com.

We will do our best to help, but orders may be processed quickly. Once an order has been shipped, it can no longer be cancelled.

You may still request a return after delivery if the item meets our return conditions.

11. Incorrect shipping address

You are responsible for entering the correct shipping address at checkout.

If you notice an error, contact us immediately at info@graceandcove.com.

We will try to help, but once an order has been processed or shipped, we may not be able to change the address.

Grace & Cove is not responsible for orders delayed, lost or returned due to incorrect or incomplete shipping information provided by the customer.

12. Refused or unclaimed packages

If a package is refused, unclaimed or returned because the customer did not collect it or entered incorrect delivery details, additional shipping or handling costs may be deducted from any eligible refund.

We will review these cases individually and help find a fair solution where possible.

13. Customer account and order information

You agree to provide accurate and complete information when placing an order or creating an account.

You are responsible for keeping your account information up to date.

We may contact you using the email address or phone number provided if we need to discuss your order.

14. Personal information

How we collect and use personal information is explained in our Privacy Policy.

By using our website or placing an order, you agree that we may process your information as described in our Privacy Policy.

15. Reviews, comments and feedback

If you send us feedback, reviews, photos, comments or suggestions, you allow Grace & Cove to use them for customer support, website content, product pages, emails or marketing materials.

We may show your first name, last initial, rating and review text.

We will not publish sensitive personal information.

You agree that any review or comment you submit must be honest, respectful and not misleading.

16. Third-party tools and links

Our website may use third-party tools or contain links to third-party websites.

These may include payment providers, shipping services, analytics tools, advertising platforms or other services that help us run Grace & Cove.

We are not responsible for third-party websites, tools or services that we do not control.

17. Website availability

We aim to keep our website running smoothly, but we cannot guarantee that it will always be available, uninterrupted or error-free.

We may update, change or remove parts of the website at any time.

18. Errors and inaccuracies

Sometimes our website may contain errors, such as incorrect product details, prices, promotions, shipping information or availability.

We reserve the right to correct errors, update information or cancel an order if needed.

If we cancel your order, we will refund the amount paid.

19. Intellectual property

All content on graceandcove.com belongs to Grace & Cove or is used with permission.

This includes:

• Text
• Images
• Product photos
• Logo and branding
• Website design
• Graphics
• Product descriptions

You may not copy, reproduce, sell, modify or use our content without written permission from Grace & Cove.

20. Prohibited uses

You may not use our website or services to:

• Break any law or regulation
• Violate our rights or the rights of others
• Submit false or misleading information
• Upload viruses or harmful code
• Spam, scrape, crawl or interfere with the website
• Harass, abuse or harm others
• Attempt to access systems or data without permission
• Use our content or branding without permission

We may terminate or restrict your access if you violate these rules.

21. Limitation of liability

We do our best to provide a smooth and reliable shopping experience.

However, Grace & Cove is not responsible for indirect losses, delays, website interruptions, third-party service issues, carrier delays, customs delays or situations outside our reasonable control.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

22. Changes to these Terms

We may update these Terms and Conditions from time to time.

If we make changes, we will update the date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

23. Governing law

These Terms and Conditions are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your location apply.

24. Contact us

If you have questions about these Terms and Conditions, please contact us:

Grace & Cove
Website: graceandcove.com
Email: info@graceandcove.com