Shipping Policy

At Grace & Cove, we want your order to arrive safely and smoothly. This Shipping Policy explains how we process, ship and track your order.

If you have any questions, you can contact us at info@graceandcove.com.

1. Order processing

Please allow 1 to 3 business days for your order to be processed before it is shipped.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Delivery time

Our standard delivery timeframe is usually 5 to 15 business days after your order has been shipped.

Delivery times may vary depending on your location, carrier conditions and seasonal demand.

We always aim to get your order to you as quickly as possible.

3. Shipping fees

Grace & Cove currently offers free standard shipping on all orders.

There is no minimum order value required.

4. Tracking your order

Once your order has been shipped, you will receive a tracking link by email.

You can use this link to follow the progress of your delivery.

Please allow a short amount of time for tracking information to update after your order has been dispatched.

5. Delivery delays

Most orders arrive within the estimated delivery timeframe, but delays can sometimes happen due to carrier issues, busy seasons, weather, customs processing or other factors outside our control.

If your order is taking longer than expected, please contact us at info@graceandcove.com and we will help you check the status of your shipment.

6. Incorrect shipping address

Please make sure your shipping address is correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at info@graceandcove.com.

We will do our best to help, but once an order has been processed or shipped, we may not be able to change the shipping address.

7. Lost packages

If your package appears to be lost, please contact us at info@graceandcove.com with your order number and tracking details.

We will review the tracking information and help find a suitable solution.

If the carrier confirms that the package is lost, we may offer a replacement or refund depending on the situation.

8. Damaged packages

If your package arrives damaged, please contact us within 48 hours of delivery at info@graceandcove.com.

Please include:

• Your order number
• A short description of the issue
• Clear photos of the damaged package
• Clear photos of the affected item

Once we review the issue, we will help you with the next step.

9. Shipping protection

If shipping protection is available at checkout and you choose to add it to your order, it may help cover certain shipping issues such as lost or damaged packages.

Shipping protection does not cover:

• Incorrect or incomplete addresses entered by the customer
• Packages marked as delivered by the carrier
• Delivery delays caused by the carrier, weather or customs
• Orders where the customer does not contact us within the required timeframe

If you need help with a protected order, contact us at info@graceandcove.com with your order number and tracking details.

10. Customs, duties and taxes

For some orders, customs duties, import taxes or local fees may apply depending on your location and local regulations.

These charges are not always included in the product price or shipping fee and may be collected by the carrier or local authorities.

Grace & Cove is not responsible for delays caused by customs processing.

11. Order confirmation

After placing your order, you will receive an order confirmation email.

Please review your order details carefully. If anything is incorrect, contact us as soon as possible at info@graceandcove.com.

12. Contact us

If you have any questions about shipping or your order, please contact us:

Grace & Cove
Website: graceandcove.com
Email: info@graceandcove.com