Privacy Policy
At Grace & Cove, we care about your privacy. This Privacy Policy explains what information we collect, why we use it and how we keep it safe when you visit graceandcove.com or place an order with us.
If you have any questions, you can contact us at info@graceandcove.com.
1. Who we are
Grace & Cove is an online womenswear store offering timeless pieces for everyday wear.
Website: graceandcove.com
Email: info@graceandcove.com
2. What information we collect
When you visit our website, place an order or contact us, we may collect the information needed to help you shop with us.
This may include:
• Your name
• Your email address
• Your shipping and billing address
• Your phone number, if you provide it
• Your order details
• Your payment and checkout information
• Your customer support messages
• Your marketing preferences
• Basic website and device information
We only collect information that helps us process orders, provide support, improve our store and keep the website working properly.
3. How we use your information
We use your information to:
• Process and deliver your order
• Send order confirmations and shipping updates
• Answer your questions
• Help with returns, refunds or order issues
• Improve our website and shopping experience
• Send marketing emails if you signed up for them
• Keep our store secure
• Meet legal, tax and accounting requirements
We do not sell your personal information.
4. Payments and checkout
Grace & Cove uses Shopify to run our online store and checkout.
When you place an order, your payment is handled through trusted payment providers. We do not store your full payment card details ourselves.
5. Shipping and order fulfilment
To deliver your order, we share only the necessary order details with the partners involved in processing and shipping your purchase.
This may include your name, shipping address, email address, phone number and order details.
We use this information only to complete and deliver your order.
6. Email marketing
If you sign up for our email list, we may send you emails about Grace & Cove, new arrivals, offers, promotions and updates.
You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@graceandcove.com.
We do not sell your email address or use it for unrelated marketing.
7. Cookies
Our website uses cookies to make the store work properly and improve your shopping experience.
Cookies may help us:
• Remember items in your cart
• Keep the website secure
• Understand how visitors use our website
• Improve website performance
• Measure advertising results
• Show more relevant content or ads
You can manage cookies through your browser settings. Some parts of the website may not work as well if cookies are turned off.
8. Analytics and advertising
We may use trusted tools to understand how visitors use our store and to measure advertising performance.
These tools help us improve Grace & Cove and show more relevant content.
9. Reviews and feedback
If you leave a review or send us feedback, we may use it on our website, product pages, emails or marketing materials.
We may show your first name, last initial, rating and review text. We will not publish sensitive personal information.
10. How long we keep your information
We keep your information only as long as needed for orders, customer support, legal, tax and accounting reasons.
When we no longer need the information, we delete it or make it anonymous where possible.
11. How we protect your information
We take reasonable steps to keep your personal information safe.
Our store uses Shopify’s secure ecommerce platform and secure checkout technology.
12. Sharing your information
We only share your information with trusted services that help us run Grace & Cove.
This may include services for:
• Checkout and payments
• Order fulfilment and shipping
• Email communication
• Customer support
• Analytics and advertising
• Legal, tax or accounting support, if needed
We only share what is needed for these services to work.
13. International processing
Grace & Cove serves customers in Canada. Some of the tools and services we use may process information in other countries.
This helps us run our online store, process orders and provide customer support.
14. Your choices and rights
You can contact us at info@graceandcove.com if you want to:
• Ask what personal information we have about you
• Correct your information
• Ask us to delete certain information
• Unsubscribe from marketing emails
• Ask a privacy question
• Make a privacy request
We may need to confirm your identity before completing certain requests.
15. Children’s privacy
Grace & Cove is not intended for children. We do not knowingly collect personal information from children.
16. Changes to this policy
We may update this Privacy Policy from time to time.
If we make changes, we will update the date at the top of this page.
17. Contact us
If you have questions about this Privacy Policy or your personal information, please contact us:
Grace & Cove
Website: graceandcove.com
Email: info@graceandcove.com